1. Introduction
drdermapi.com, we are committed to delivering your order promptly and efficiently. Please review our shipping and delivery policy to understand our practices and procedures.
2. Shipping Policy
2.1. Order Processing
Order will be delivered with in 5 to 7 business days. or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times are estimated and not guaranteed. Actual delivery times may vary based on location, carrier availability, and unforeseen circumstances.
3.1. Domestic Shipping
- Standard Shipping: 3-5 business days
- Expedited Shipping: 1-3 business days
3.2. International Shipping
We currently do not ship outside drdermapi.com. Please check back later as we are working on expanding our shipping destinations.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
Dr. Derm API is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages
drdermapi.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
7. International Shipping Policy
Currently, we only ship within drdermapi.com. We are working to expand our shipping destinations in the near future.
8. Incorrect Addresses
It is the responsibility of the customer to ensure that the shipping address provided is correct. We are not responsible for packages delivered to an incorrect address. If a package is returned due to an incorrect address, we will contact you to arrange for reshipment at your expense.
9. Contact Us
If you have any questions about our Shipping and Delivery Policy, please contact us at info@drdermapi.com