Privacy & Policy

1. Introduction

 

At www.drdermapi.com we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.

2. Cancellations

 

2.1. Order Cancellation

You have the right to cancel your order within 24 hours of placing it. If you wish to cancel your order, please contact us immediately at info@drdermapi.com. If the order has not been shipped, we will cancel it and provide a full refund. If the order has already been shipped, please refer to our Return Policy below.

3. Returns

 

3.1. Return Eligibility

 

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.

3.2. Return Process

 

To initiate a return, please contact us at info@drdermapi.com with your order number and reason for return. We will provide you with instructions on how to return your item. Please note that you will be responsible for the cost of return shipping.

4. Refunds

 

4.1. Refund Process

 

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

4.2. Late or Missing Refunds

 

If you have not received your refund yet, please first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Information].

5. Non-Refundable Items

 

Certain types of goods are exempt from being returned. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases.

6. Sale Items

 

Only regular priced items may be refunded. Sale items cannot be refunded.

7. Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@drdermapi.com and send your item to: [Your Return Address].

8. Shipping

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

9. Contact Us

 

If you have any questions about our Cancellation and Refund Policy, please contact us at info@drdermapi.com